Terms of sale

About these terms

These terms apply when you reserve or buy a piece from Sofia, Yerevan, Armenia. Online ordering is not open yet; until it is, asking to reserve a piece is a request, not a purchase.

Pieces and hallmarks

Every piece is assayed and hallmarked in Armenia. Restored pieces are old and may show signs of their age; we describe each one as honestly as we can. Weights are given in grams and may vary slightly.

Prices

Prices are shown in Armenian dram (AMD). Some pieces are priced on request. We confirm the final price, including delivery, before you pay.

Reservations

When you ask to reserve a piece we contact you to confirm. A piece is only reserved for you once we have confirmed it in writing.

Made-to-order pieces

For pieces with a name in Armenian, Arabic or Latin letters we send you a drawing to approve before we begin. Because they are made for you, made-to-order pieces cannot be returned unless they are faulty.

Payment

You pay on your bank's own secure payment page. We never see your card number.

Delivery

We send every piece insured and tracked. Delivery times and costs depend on the country and are confirmed before payment.

Returns

Restored pieces may be returned unworn within 14 days of delivery. Please contact us first.

Contact

Questions? Write to hello@sofia.am. See also our privacy policy.